Truworths
- Hiring Organisation: Truworths Careers
- Vacant Position: IT Communications Specialist
- Job Location: Cape Town, Western Cape
- Required Qualification: Relevant Qualification
- Salary: R 363,718.00 Yearly
- Last Date: 31/03/2023
Apply For Vacancies in Truworths as a IT Communications Specialist Job Role Which is Available For Cape Town, Western Cape Location. Truworths has released a job notification On Their Official Careers website. To Comply with The position candidate need to have the required qualification as mentioned in the description of the official job portal. Apply as soon as possible before the job gets expired. For more government and private job vacancies in across South Africa Click Here.
Job Description:
Key Responsibilities
- Ensuring the correct functioning of the Avaya communications platform and Presence call center from a technical perspective
- Second and third line call center fault resolution and trouble shooting
- Administering new users from our Credit Operations area on the Avaya and Presence platforms
- Logging, following up and resolving Vodacom / Avaya / Presence incidents and service requests
- Administering the Truworths dialing plan
- Administering daily system checks in the area (Voice logging, system operations, and file transfers)
- Ensure SLA’s are met with both business and Vodacom
- Conducting regular and periodic system audits
- Support the process of creating a strategy for developing future Call Centre systems
- Partner closely with Credit Risk and Credit Services business units where they require communications input for their systems
- Assisting with the rollout and administration of Voice Over IP in the Truworths Environment
- Assisting with the administration of GSM fixed and mobile devices in the Truworths environment
Qualifications and Experience
- Post matric qualification in communications and / or IT type infrastructure (A+, N+ or similar)
- Avaya Professional Design Specialist or system specialist is an advantage but not essential
- Avaya / Presence Call center experience
- IT customer support experience
- 2 years’ experience in a corporate environment working with Avaya / Presence and / or call centers
- Past experience in working with 3rd party vendors (eg Telkom, Vodacom)
TECHNICAL
Essential Competencies
- Clear articulation of the business goal behind the creation of the communications and call center environment
- Technical understanding of the principles of telecommunications and call centers with an emphasis on predictive dialing
- Previous experience administering Avaya and Presence and telecoms devices
Competencies
BEHAVIOURAL
- Deadline orientation in a highly pressurized working environment
- The strong ability to multitask (multiple simultaneous service requests and incidents)
- Strong communication skills and ability to provide feedback to all levels of management
- Lateral approach to problems
- Adaptability in terms of working individually or as part of a team as both scenarios will be
To apply for this job please visit truworths.erecruit.co.