Service Advisor – Motus Vacancies

• Hiring Organisation: Motus Careers
• Vacant Position: Service Advisor
• Job Location: Cape Town
• Required Qualification: Relevant Qualification
• Salary: Not Disclosed
• Last Date: 31/03/2023

Apply For Vacancies in Motus as a Service Advisor Job Role Which is Available For Cape Town Location. Motus has released this job notification On Their Official Careers website. To Comply with The position candidate need to have the required qualification as mentioned in the description of the official job portal. Apply as soon as possible before the job gets expired. For more government and private job vacancies in across South Africa Click Here.

Job Description:

Specific Role Responsibilities
Specifications for these positions will be discussed if a candidate is invited for an interview.

The responsibilities of a Service Advisor include the following tasks:

Receive customers in a professional and friendly manner in order to ensure they feel valued.
Liaise and interact with customers attentively in order to completely understand and comprehend their service needs.
Prepare service estimates, sell routine maintenance/ repair services, and conduct follow-ups regarding services and customer inquiries.
Interact and communicate with customers effectively, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.
Maximize customer awareness of all products and services available.
Create collaborative internal and external partnerships in order to expedite service delivery.
Schedule appointments, answer phones, and handle queries.
Assist with the coordination of alternate transportation, car rental reservations, shuttle services, etc.
Maintain excellent standards of departmental administration such as service sheets, invoices, job cards, warranty claims, authorisation, etc.
Maintain customer database with contact details and information.
Assist the dealership to achieve and maintain industry standards of process efficiency and service excellence.
Develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat business.
Ensure customer complaints are effectively managed via relevant CRM system/s.
Maintain and further develop own personal knowledge base in order to remain current and relevant.
Attend regular team meetings, sharing and receiving feedback in the interest of continuous improvement.
Attend all relevant OEM training courses, and any other developmental training opportunities allocated.
Qualifications and Experience
Minimum Qualifications and Experience needed:

Matric
Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
Computer literate
Knowledge of dealership policies and procedures is essential.
Knowledge of competitive motor industry.
Basic mathematical ability (numeracy)
Knowledge of relevant operating systems would be an advantage.
Skills and Personal Attributes
Minimum requirement:

Highly self-motivated, energetic and able to maintain a positive outlook.
Ethical
Need to acquire thorough knowledge of the vehicles they are handling – not just technical specs; but also, information about the manufacturer’s warranty, dealership services, OEM updates, etc.
Eager to participate in ongoing training opportunities made available by the organization and OEM for development purposes and/or to stay abreast of product or system changes.
A team player
Reliable
Results driven and customer orientated

To apply Fill the job application form online/offline and submit throuth the online link given below, if the job application from is in offline fill the form and send it to the authority’s human resource/ recruiting department. the application process can depend on the organisation wait for the response from the organisation.