Service Operations Technician x 3 Jobs in Mercedes-Benz Vacancies 2023 | Apply For Jobs in East London


  • Hiring Organisation: Mercedes-Benz Careers
  • Vacant Position: Service Operations Technician x 3
  • Job Location: East London, Eastern Cape
  • Required Qualification: Relevant Qualification
  • Salary: R 195000.00-465000.00 Yearly
  • Last Date: 31/03/2023

Apply For Vacancies in Mercedes-Benz as a Service Operations Technician x 3 Job Role Which is Available For East London, Eastern Cape Location. Mercedes-Benz has released a job notification On Their Official Careers website. To Comply with The position candidate need to have the required qualification as mentioned in the description of the official job portal. Apply as soon as possible before the job gets expired. For more government and private job vacancies in across South Africa Click Here.

Job Description:

Provide Operational Run support to multiple products developed and supported by the Mercedes-Benz South African International Hub. This will involve activities like ticket logging, ticket handling, first and second level support, monitoring activities, identifying and implementing continuous improvement initiatives, documentation, database support and management; as well as other tasks.
This role will primarily be responsible for handling and solving any incidents, tasks or requests received through the central user helpdesk before escalation to the development team.
This role will also be key to improve efficiency, reduce waste; and identify and implement solutions in creative and innovative way.

The Job Requirements

  • Willing to work a three shift 24/7 operating model and provide on-call standby where necessary
  • Familiar with ServiceNow application, reporting and dashboards
  • Demonstrated ability to foster an environment for identifying areas of continuous improvement and actively implementing proactive working solutions
  • Must have IT Development and Systems Knowledge
  • Experience with software development methodologies and practices (Agile, Scrum, etc.)
  • Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook
  • Experience in monitoring tools such as Check MK; Grafana; Promethius
  • Strong Problem Solving Skills
  • Strong Interpersonal skills to manage relationships with a variety of Partners, stakeholders and end users
  • Extremely good communication and documentation skills
  • Must have an excellent ability to multi-task effectively by working on several topics synchronously
  • Database knowledge and experience including data queries and data manipulation(e.g. PostgreSQL; CouchDB; Microsoft SQL)
  • Ability to perform the minimum required physical and mental requirements of the function
  • Teamwork is critical
  • The role also requires 100% onsite availability. No remote work opportunity


  • First and Second level call management and solution implementation
  • Monitoring of jobs/processes/services
  • Coordination and consultation with central user helpdesk as well as product owners and business users around the world
  • Prepare, review and coordinate any user/system/help documentation
  • Performing root cause analysis

– Manage tickets from logging, updating, solving, escalating and feedback – from inception until closure

  • Support with application testing
  • Provide daily reporting on incidents and tickets logged
  • Continuous ticket monitoring for trend and pattern identification; as well as permanent solutions implementation to proactively address reoccurring issues
  • System Roll out and Go-Live support
  • Manage and attain customer expectations and ensure delivery to fulfil expectations
  • Exercise decision-making and independent judgment while being aligned with customers and management
  • Initiate, develop and maintain a range of working relationships, within IT and from the business
  • Performing all outputs in compliance to the Company’s Integrity Codes & S.H.E.Q requirements and to perform delegated S.H.E.Q tasks and duties & to inform superior about deviations


  • Minimum NQF 6 – BSC/BCom/ND in Information Technology or B. Eng. (Industrial Engineering) or relevant equivalent
  • Minimum 1 year knowledge in supporting appliciations at L2
  • Knowledge of SFMDigital, CAT, SCVS, ViDA will be advantageous
  • Must be able to do effective root cause analysis and be able to trace code

EMAIL ADDRESS PROVIDED IS FOR QUERY PURPOSES ONLY. Applications sent by email will not be considered.
Late and incomplete applications will not be considered.
IMPORTANT: For an optimal selection process, please attach all relevant documents.

Contact: Samantha De Klerk
Closing date: 07 March 2023

To apply for this job please visit