Build and maintain an appropriately motivated skilled team
o Build a sustainable team capability
o Develop and maintain effective relationships across business, suppliers and IT.
o Collaborates with several Vendors who supply technical resources to effectively manage the relationship, understand resource capacity and drive quality delivery
• Contribute to the on-going improvement of processes, technology and architecture.
o Ensure operational sustainability of technology and technology based solutions
o Technology management, maintenance, support and level 3 standby
o Technical systems management, maintenance, support and level 3 standby
o Technology implementations and upgrades in accordance with agreed technology management and architecture standards and methodologies
o Ensure technology lifecycle requirements including upgrades & decomissioning are included in the IT Capital Plan and Integration Strategy
o Works with the Technical Specialist, Delivery Manager and Operations Manager to ensure digitally relevant DevOps automation and process adherence.
o Utilise problem solving skills & techniques to drive the resolution of issues
o Accountable for delivery and maintenance of sustainable complex or multiple technical systems/components.
o Understand complex software licencing models and ensure deployments do not impact software licencing
o Use strong analytical and technical skills to provide input into the design of solutions and problem solving.
• Understand your Technical Architecture and Ensure the right infrastructure is in place for integration
o Understand Enterprise Architecture and collaborate with EA on solutions
o Accountable for the team’s adherence to the Woolworths testing & QA practices and processes
o Ensure systems conform to IT governance and information security requirements
o Responsible for addressing risks raised by audit (internal and external)
• Provide input into technology related Risk Management Strategies and risk mitigation
o Accountable for alignment to IT BCP and formulating individual application BCP
• Maintain a 3 year Technology Roadmap
o Contribute to Business Case formulation: resources, infrastructure, software
o Contribute to the assessment and selection of technologies, solutions and services
• Coach, mentor and share experience to improve competence and performance of team.