Technical Support Analyst Jobs in Mindworx Consulting Vacancies 2023 | Apply For Jobs in Johannesburg, Gauteng

Mindworx Consulting

  • Hiring Organisation: Mindworx Consulting Careers
  • Vacant Position: Technical Support Analyst
  • Job Location: Johannesburg, Gauteng
  • Required Qualification: Relevant Qualification
  • Salary: R 195000.00-465000.00 Yearly
  • Last Date: 31/03/2023

Apply For Vacancies in Mindworx Consulting as a Technical Support Analyst Job Role Which is Available For Johannesburg, Gauteng
Location. Mindworx Consulting has released a job notification On Their Official Careers website. To Comply with The position candidate need to have the required qualification as mentioned in the description of the official job portal. Apply as soon as possible before the job gets expired. For more government and private job vacancies in across South Africa Click Here.

Job Description:

Key Responsibilities:

  • Provide 2nd level application support to end users ensuring that IT systems remain operational and where there are incidents, these are are resolved quickly and impact to business is minimized.
  • Ability to diagnose and address application issues and where necessary escalating requests to developers with problem analysis attached & escalate unresolved problem/issues/requests to the proper support teams.
  • Proactively monitor all business systems to ensure minimum downtime by using monitoring tools such as New Relic, WhatsUpGold etc.
  • Document work, take part in user meetings and assist in presenting solutions both orally and in writing.
  • Constant contact with Central IT and assistance during down time weekends to ensure the department runs without interruption. This includes implementing any changes and testing that may need to occur.
  • Ensure full compliance to all processes, policies and procedures and identify areas for improvement.
  • Ensure that backup policies are developed, maintained, implemented and tested.
  • Ensure security updates are applied when released as well as assisting Central IT in implementing hardware and software changes.
  • Managing Disaster Recovery for the division – this includes documentation of disaster recovery plans, implementation and testing of disaster recovery plans.
  • Proactive prevention of audit findings and where these do arise, ensuring that they are addressed speedily.
  • Present, implement and get approval for new servers and application changes at Company CAB (Change Approval Board).
  • Execute deployments into non-production and production environments when required.

Required Knowledge, Experience and Skills:

  • Short Term Insurance with Commercial lines underwriting, claims and workflow experience is a must
  • 3 years’ experience on application support ideally including exposure to SQL and understanding if incidence management processes.
  • 2- 3 years’ experience in IT within the short-term insurance industry
  • Knowledge of DevOps & Scaled Agile Framework (SAFe) practices will be an added advantage
  • Knowledge and previous experience of Cloud – set up of environmets, migrations, operations, maintenance and security.
  • Professional Standards –
  • Familiarity with security standards, helpdesk procedures and change management procedures
  • Familiarity with general IT infrastructure
  • Strong project management, analytical and problem-solving skills

Educational Requirements:

  • IT (or related) Degree/Diploma, Azure Certification etc. (preferred)

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